I found an article last week about how 59% of consumers use social media to “vent” about customer-care experiences. I mean, I know I do! And in fact, it’s worked out quite well for me thus far.
Case in point: My cable stopped working randomly one afternoon. No TV, no internet…clearly a problem. So I dial 1-800-Comcast for help. After sitting on hold for TWO HOURS (not exaggerating one bit), my cell phone dies because I didn’t have the patience or the time to sit at home while on hold. What …